Refund policy

We have a 14-day return policy. This means you have 14 days from receipt of your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at athleticor.help@outlook.com Please note that returns should be sent to the following address: Groenenborgerlaan 224, 2610 Antwerp Belgium


If your return is accepted, we will send you a return shipping label, with instructions on how and where to send the package. Items returned to us without a return request will not be accepted.

For questions about returns, you can always contact us at athleticor.help@outlook.com.

 

Damages and problems
Inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item. Then we can evaluate the problem and solve it for you.



Exceptions/items that cannot be returned
Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), customised products (such as special orders or personalised items) and personal care items (beauty products, for example). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, items on sale or gift vouchers cannot be returned.



Exchanges
The quickest way to get the item you want is to return the item you have and purchase the new item separately once the return has been accepted.

 

Legal cooling-off period of 14 days in the EU
Without prejudice to the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As above, your item must be in the same condition as you received it, not worn or unused, with labels and in its original packaging. You will also need a receipt or proof of purchase.



Refund
Once we have received and inspected your return, we will notify you and let you know if the return has been approved. If approved, you will automatically be refunded within 10 working days via the original payment method. Remember that it may take some time for the bank or credit card company to process and deposit the refund.
Please contact us at athleticor.help@outlook.com if it has been more than 15 working days since we approved your return.